Serving Dallas, TX
Proudly Serving Dallas & Surrounding Counties
Family Owned & Operated
Support Local! We're Committed to Providing Exceptional Service
Proudly Serving Dallas & Surrounding Counties
Support Local! We're Committed to Providing Exceptional Service
Suburban Garage Door is a family business, working on North Texas doors since 1992, out of a shop at 610 E. Main St. in Allen. Addison sits about 22 miles southwest of that shop, down US 75 to the President George Bush Turnpike, or across and down the Dallas North Tollway. It is a real drive. We plan for it instead of pretending it away.
Addison is also not built like the rest of the area we cover. Roughly four and a half square miles, an eighth of it airport, more than two million square feet of office space, and a daytime population past 120,000 people against about 16,700 residents. Only about one in six homes in town is a house or a townhome. Close to half of all Addison housing sits in buildings of fifty units or more.
So most of the garage doors here are not on driveways. They are on buildings, and the person who calls about one is usually the person responsible for the building. If that is you, call (972) 414-6900 and we will start with what the opening is and what it needs. If you are one of the couple of thousand households here in a house or a townhome, same number, same conversation.
First, a few things not to do. Most of the damage we get called out for twice was done between the failure and the phone call.
Then call (972) 414-6900 and tell us what you saw and heard. Most of the time we can name the likely fault before anyone drives anywhere. If it genuinely cannot wait, say so on the call; emergency service is part of this trade, and Addison is far enough out that we would rather sort out the urgency on the phone than in your parking lot.
Housing stock is usually what tells us what a city’s doors will need. Addison is the exception, because Addison is barely housing. Here is what we actually expect to find at an Addison address.
Torsion springs are rated in cycles, not years. That is the whole reason the same spring can last two decades on a house that opens twice a day and be spent in a fraction of that on a door that opens dozens of times a day. Nothing about the part is different. The clock it runs on is.
Everything attached to that door runs on the same faster clock: rollers, hinges, cables, bearings, the opener’s gear set. In a building that is not air conditioned, a Texas summer ages the electronics faster too. Cycle-driven wear is at least talkative. It shows up as noise, as drag, as a door that stops out of level one time in ten before it stops out of level every time. Catching it there is the difference between a part and a bay you cannot open, which is what general maintenance on a schedule is for.
Those fifty-plus-unit buildings are close to half the housing in town. Nobody publishes a count of private garage doors in Addison, and we are not going to invent one. What we can tell you is how properties at that scale are usually built around here: the vehicle access is shared. One ramp, one gate, one drive lane, used by everybody in the building.
That does not change the mechanics of a failure. It changes the stakes. A house with a stuck door has one inconvenienced family. A shared entry with a stuck door has a building’s worth of residents who cannot park, and a line of cars in a fire lane.
They exist, they are a small population, and they are old enough to matter. Addison’s houses and townhomes went up mostly in the 1980s and 1990s, with a second wave after 2000, and the median housing unit in town dates to 1998. A door from that era still on its original hardware is decades past the cycle rating on its springs, on rollers that have gone oval, with an opener built before most of what people now expect an opener to do.
Those are the ordinary calls: a spring that let go with a bang the neighbors heard, a door that will not stay up, an opener that runs while nothing moves. Broken spring repair is the most common. We replace springs in pairs, because the second spring is the same age with the same cycles on it, and on a drive this long a return trip in two months is a cost you should not have to pay twice.
Four in five Addison households rent. On the commercial side, the person who notices a problem is usually an employee, and the person who can authorize the fix is usually not standing there.
That gap shows up in the work. The noise, the drag, the door that needs a shove, all of it runs longer here before anybody calls, because whoever hears it has to report it to somebody else first. So we tend to meet Addison doors later in the failure than we meet them in a city full of owner occupants, and later is more expensive. If you are the one who can approve the work: the cheapest moment to call is the first week somebody mentions the noise, not the morning the door stops.
Plenty of the calls that come off a page like this one are not from the person who owns the door. They are from a property manager, a maintenance lead, a board member, or whoever drew the short straw. That call works differently, so here is how we would like to handle it.
Tell us what the opening actually is. The size, how it is operated, and whether it is a sectional door, a rolling steel curtain, a gate, or something the maintenance log has a bad name for. We would rather tell you on the phone that something falls outside what we take on than drive across the metroplex to tell you in your parking lot.
Get the number before you have to ask anyone to approve it. We price the work up front, before any of it starts. If you have to forward that number to an owner or carry it to a board that meets once a month, it needs to still be true when the truck arrives.
One trip, if we can. Distance is the reason. If there are four doors on the property and one is broken, tell us about the other three while we are on site.
Say what your access window is. If the work has to happen outside a tenant’s operating hours, or around a delivery schedule, or after a gate code changes, say it when you book. That detail decides the date. It should not be something anyone discovers on the day.
For the ordinary running repairs, garage door repair covers what the work involves.
In a town where most of the doors belong to somebody other than the person standing in front of them, the price has to come first. You may have to put our number into an email, onto a work order, or in front of people who meet once a month. It should be a number that survives that trip.
We tell you the price up front, before any work starts. If the technician finds something else once the door is apart, that is a conversation with you, not a line item that shows up on the invoice. And we will not sell you a new door when a repair will hold. That is the whole pricing policy, and it has kept customers with us since 1992.
We publish the conditions right next to the coupon, because fine print you find out about later is just a hidden fee with a delay.
All offers are limited-time, cannot be combined, and must be presented at time of service. Mention the one you want when you call. The current list always lives on our coupons page.
Our shop is on Main Street in Allen. Addison is about 22 miles southwest of it, down US 75 to the President George Bush Turnpike, or over and down the Dallas North Tollway. In this traffic that is not a quick errand, and we are not going to tell you it is.
So we schedule Addison rather than squeeze it in. You get a real date and a real window on the phone, and if the first honest opening is a few days out, you hear that while you are still on the call instead of finding out at 4:45. Morning calls give us the most room to work with. If a door is stuck open, or a dock or a drive lane is blocked, say so, because that changes where the job sits in the schedule.
Once we are in Addison, though, there is no far side of it. The town is roughly four and a half square miles, so the office and warehouse blocks, the apartment properties along the corridors, and the single-family streets are all within a few minutes of each other.
We answer the phone Monday through Friday from 8 am to 5 pm and Saturday from 8 am to 2 pm, and we are closed Sunday. Those are business hours, which is when most Addison buildings want us anyway.
Some doors really are finished. A section cracked past patching, rust through the panels, or an impact hard enough to bend the track and the jamb together. When that is the honest answer we say it, and we handle the installation ourselves.
On Addison’s single-family streets, a replacement has to look like it belongs on a block where the houses went up together. If there is an architectural committee or a property standard that has to sign off, work that out before the order goes in rather than after. The Timeless Collection, the Contemporary Collection, and Recessed Panel doors are the easiest way to see the styles next to each other.
A classic style with a distinctive design.
An original style with endless options.
A traditional look with a modern construction.
A dead opener is frequently not a dead opener. Misaligned safety sensors, a stripped gear, a travel limit that has drifted, and a door so far out of balance that the motor gives up are all repairs, and we check for them before anyone quotes a replacement. More on garage door opener repair. When the unit genuinely is done, we handle opener installation, mostly LiftMaster.
We also program remotes and keypads while we are on site, and in a town this heavily rented, that comes up more than you would expect. Remotes leave with tenants. Keypad codes outlive the people who set them. If you are turning a unit over, or you have taken on a property and inherited a drawer of remotes with no idea which door they open, that is a normal call here, not a strange one.
Do you work on doors at office, warehouse, and apartment properties in Addison?
We repair and replace all brands of garage doors and openers. Tell us the size of the opening, how it is operated, and what it is mounted on, and we will tell you on the phone whether it is work we take. Addison is 22 miles from our shop, and neither of us gains anything from a truck that turns around in your lot.
I rent. Do I call you or my property manager?
Your manager, first. On a rented property the repair almost always has to go through a work order, and an invoice that arrives without one becomes your problem rather than ours. If your manager would rather talk to us directly, the number is (972) 414-6900.
How fast can you get to Addison?
Not the same hour, and often not the same day. We are about 22 miles away, up the Tollway or the Bush Turnpike from you. What you get instead is a window we believe in and a phone call if it slips, which is worth more than a promise nobody can keep in that traffic.
Which parts of Addison do you cover?
All of it. The town is roughly four and a half square miles, one of the smallest places we serve, and there is no far side of it.
Are you open on Saturday?
Yes, from 8 am to 2 pm. Weekday hours are 8 am to 5 pm, and we are closed Sunday.
Do you work on my brand of door or opener?
Yes. We repair and replace all brands of garage doors, openers, and remotes. For new opener installations we mostly fit LiftMaster.
Why replace both springs when only one broke?
Both springs are the same age and carry the same cycle count, so the second one is not far behind the first. On a call this far from the shop, a second trip in two months costs you more than the second spring does.
The same family crew works the cities around Addison out of the same Allen shop. If the door in question is at one of these addresses instead, the local detail is on these pages:
The whole list is on our service areas page.
